Support
Frequently asked questions
How do I pay for an order?
After placing your order you are shown the payment instructions for the method you chose — Venmo, Cash App or crypto. Send the exact total, then submit your transaction details and a screenshot so we can verify it.
How long are my items held?
Your items are reserved the moment you place the order and stay reserved while payment is verified. If payment is not submitted before the hold expires, the reservation is released and the stock returns to the catalog.
How long does verification take?
Most payments are reviewed within a few hours during business days. You receive an email as soon as your payment is approved or if we need more information.
What happens if my payment is rejected?
You will get an email explaining why, and you can resubmit corrected payment details on the same order. Nothing is charged or captured on our side at any point.
Do you provide a certificate of analysis?
Yes. Every batch is independently tested and we will send the COA for your batch on request.
How does shipping work?
Approved orders ship in discreet, unmarked packaging. Standard and express options are shown at checkout, and orders over the free-shipping threshold ship at no cost.
Can I return an order?
Because these are research chemicals we cannot accept returns of opened vials. If an order arrives damaged or incorrect, contact us within 7 days and we will make it right.